Our Privacy Policy

Our commitment to protect your privacy

Stabilise Physiotherapy and its representatives seek to provide outstanding service to its customers by providing the best possible experience. We genuinely understand how important it is to protect your personal information. This document sets out our privacy policy commitment to you as a client of Stabilise Physiotherapy.

Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect, ensuring the protection of your personal information.

Our policies are set to ensure that, we, as a prudent organisation, abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

Stabilise Physiotherapy

Stabilise Physiotherapy offers physiotherapy services within the healthcare industry. We assess and treat each client individually, and all clients’ symptoms are unique and present in a variety of ways. It is our job to assess each client’s situation on its merit and treat each ailment as a unique group of symptoms. One of the most challenging aspects of our job is to ensure that we recommend the appropriate treatment for you.

Personal information

When we refer to “personal information,” we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

Collection and use of your information

Stabilise Physiotherapy and its representatives will only seek to collect necessary information from you in order to provide you with the best possible service and care. We may also use this information for purposes associated with our services such as follow-up calls to assist you.

In some cases, we may seek a referral to an orthopedic or surgical specialist. If we do this, and only with your consent,

Why we collect your personal information

We collect and receive personal information from our clients, or from other business referrers, in order to conduct our business, including assessing and obtaining the relevant medical information about you. From time to time, we may offer other products and services.

How do we collect your personal information?

Where reasonable and practical, we will collect your initial personal information only directly from you in a face-to-face meeting, by telephone or by email.

In the ordinary course of our business, we may be provided with personal information about you by businesses that provide other services or products to you.

Who will we disclose your personal information to?

Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.

Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that the organisation has a commitment to protecting your personal information at least equal to our commitment, and you have consented to us doing so.

Under certain circumstances we are required, by law, to disclose your personal information to lawmakers and government departments. Circumstances in which we may disclose your personal information are a court or tribunal in response to a request or in response to a subpoena.

We will not disclose your personal information to any overseas recipients.

Direct marketing

From time to time, we may use your personal information to provide you with current information about treatment options and the latest techniques that we feel may benefit you and your current ailment, changes to our organisation, or new products or services being offered by us or any company we are associated with.

If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our office on [email protected] or directly to our office at Unit 41 / 10 Gladstone Road, CASTLE HILL NSW 2154. We will take all reasonable steps to meet your request at the earliest possible opportunity.

Updating your personal information

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you, we will ask you to inform us if any of your personal information has changed.

If you believe that we are holding inaccurate, incomplete, irrelevant, or out-of-date data about you, you may ask us to correct it. You can make a request for access to or correction of your personal information by contacting our privacy officer by contacting us by email at [email protected].

Access to your personal information

You have the right to access your personal information that we hold. You may request access to any of the personal information we hold at any time. To access personal information, please use the contact details specified above.

We may incur costs in giving you that information, in which case we reserve the right to charge you for our reasonable expenses incurred in doing so and will take all reasonable steps to meet your request at the earliest possible opportunity.

Denied access to personal information

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is unreasonable and repetitive. If we deny you access to your personal information that we hold, an explanation will be provided to you.

Complaints handling

If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods detailed. Your complaint will be considered and responded to within seven days. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (details below) who may investigate your complaint further.

Australian Information Commissioner

Phone: 1300 363-992

Email: [email protected]

Postal Address: GPO Box 5218 SYDNEY NSW 2001.

How safe and secure is your personal information that we hold?

We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed. We will also take reasonable steps to protect any personal information from misuse, loss, and unauthorised access, modification, or disclosure.